Terms and Conditions for Tom’s Chauffeurs

1. Introduction

Welcome to Tom’s Chauffeurs. By using our website (https://tomchauffeurs.co.uk) and booking our chauffeur or transfer services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making any booking. If you do not agree to these terms, you should not use our website or services.

2. Our Services

Tom’s Chauffeurs provides professional chauffeur and private transfer services across the UK. All vehicles are operated by experienced, licensed chauffeurs, and our goal is to deliver a safe, comfortable, and reliable service to every client.

3. Bookings

  • Bookings can be made through our website, by phone, or via email.

  • Once your booking is confirmed, you will receive a written confirmation detailing your journey, including the pick-up time, location, and agreed fare.

  • It is your responsibility to check all details and notify us immediately of any errors.

  • For special requests (child seats, additional stops, or large vehicle requirements), please inform us at the time of booking.

4. Payments and Pricing

  • Prices are provided at the time of booking and include all applicable charges unless otherwise specified.

  • Payment must be made in full before or at the time of travel, unless an account arrangement has been agreed in advance.

  • We accept major credit/debit cards and approved electronic payment methods.

  • Waiting time, additional stops, or route changes requested during the journey may result in an additional charge.

5. Cancellations and Refunds

  • Cancellations made more than 24 hours before the scheduled pick-up time will not incur a cancellation fee.

  • Cancellations made within 24 hours may be subject to a charge of up to 100% of the booking cost, depending on notice provided and journey type.

  • No refunds are available for no-shows or cancellations after the chauffeur has been dispatched.

  • In the rare event that Tom’s Chauffeurs must cancel a booking, a full refund will be issued immediately.

6. Delays and Force Majeure

While we strive to maintain punctuality, Tom’s Chauffeurs cannot be held responsible for delays caused by circumstances beyond our control, including but not limited to adverse weather, traffic conditions, mechanical failure, or events of force majeure.

7. Customer Conduct

Passengers are expected to behave respectfully toward chauffeurs and treat vehicles with care. Tom’s Chauffeurs reserves the right to terminate a journey without refund if passengers act in a way that endangers the safety, comfort, or operation of the service.

8. Airport and Cruise Transfers

For airport or port pickups, please provide correct flight or ship details to ensure accurate scheduling. We monitor real-time arrivals, but extended waiting due to incorrect or missing information may result in additional charges.

9. Luggage and Personal Items

Clients may bring reasonable amounts of luggage corresponding to the vehicle type booked. Tom’s Chauffeurs is not responsible for loss or damage to personal items left in vehicles unless caused by negligence.

10. Privacy and Data Protection

We value your privacy. All personal data is handled according to our Privacy Policy, which explains how we collect, store, and use your information in compliance with UK GDPR.

11. Liability

Tom’s Chauffeurs shall not be liable for any indirect, incidental, or consequential loss arising from delays, missed connections, or events beyond our control. Our maximum liability is limited to the cost of the journey booked.

12. Amendments to Terms

We may update these Terms and Conditions periodically. Updates will be posted on the website, and continued use of our services after changes are made constitutes acceptance of the updated terms.

13. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.