Frequently Asked Questions
FAQs Tom Chaufffeur in Alton Hampshire and Operating thoughout London and the South of England
Tom Chauffeurs - Frequently Asked Question
What areas does Tom Chauffeurs cover?
Tom Chauffeurs is based in Alton and covers East Hampshire, wider Hampshire, and nearby Surrey. Popular routes include all major London airports, Southampton/Portsmouth ports, and towns like Winchester, Basingstoke, Farnham, Guildford, and Fareham.
What types of journeys do you offer?
Airport/seaport transfers, corporate/business travel, day trips/tours, long-distance journeys, weddings, proms, special occasions, and custom itineraries including university visits and sightseeing.
Which airports and ports are served?
Heathrow, Gatwick, Southampton, Luton, Stansted, London City airports, plus Southampton Cruise Terminals, Portsmouth International Port, and other south coast ports by arrangement.
What vehicles are available?
Executive saloons (Mercedes E-Class), luxury saloons (Mercedes S-Class), and MPVs (Mercedes V-Class) selected based on passenger numbers and luggage requirements.
How do I book or get a quote?
Use our online form, email, or phone. Provide pick-up/drop-off locations, dates, times, passenger numbers, and luggage details for instant fixed-price quotes and availability confirmation.
Are prices fixed or metered?
All journeys are pre-booked with fixed prices agreed upfront. No meters run. Parking/tolls are itemised clearly before travel when applicable.
How far in advance should I book?
Book early for peak times (early flights, weekends, holidays). Same-day/short-notice available subject to vehicle/driver availability.
Do you track flights for delays?
Yes. Airport collections include flight monitoring. Chauffeurs adjust pick-up timing within agreed waiting allowances for early/late arrivals.
Can you accommodate groups/families?
Yes. MPVs accommodate families/groups with space for suitcases, pushchairs, child seats. Specify group size/luggage for best vehicle match.
Are drivers licensed and insured?
All chauffeurs have an operator’s licence and are fully licensed and insured. Vehicles are maintained, taxed, and insured for private hire/chauffeur work with safety and professionalism guaranteed.